WINNIPEG — Manitoba Public Insurance’s efforts to modernize its antiquated computer system for a digital world will begin with trucking and commercial insurance customers.
MPI Project Nova will move the insurer’s special risk extension business line from a paper-based to a system-based solution.
“This is just the beginning — the planned first phase of Project Nova, which will ultimately improve the customer experience and introduce new online service options for Manitobans,” said Eric Herbelin, President and CEO, MPI. “We are committed to delivering Project Nova on time and within budget, and are confident in our approach to achieving our goals.”
The state-owned company says the Nova project is the biggest transformation in its history. MPI says there is a need to ensure the company uses the latest technology to streamline processes and business areas for the future.
“We’ve heard directly from Manitobans that they want more convenience and more choice, and that’s what we’re working to deliver. We want our customers to have MPI products and services when and where they need them, which is what Project Nova is designed to deliver,” added Herbelin.
Project Nova was originally a three-year, $86 million project to have online Autopac services operational for consumers by April 2023. Its price has since climbed to $290 million and is expected to be completed. by 2025-26.
In 2022, more than 50% of customers surveyed chose their preferred channel online, compared to 40% who preferred physical contact. In 2020, only 27% of customers chose online as their preferred channel and 60% preferred in-person services.